Hire an Accredited Speaker for your next event
3 reasons to hire an ACCREDITED SPEAKER
for your next conference, association meeting, corporate training session, or retreat:
The following Accredited Speakers are available
for 'paid' engagements with organizations wanting keynotes,
concurrent sessions, training sessions, retreats, MCs, and other professional
speaking services. Most are Professional Members of the National
Speakers Association (NSA) and/or the Canadian
Association of Professional Speakers (CAPS) as well
as the Global
Speakers Federation (GSF); or the International Speakers
Network (ISN). Many of them have served in leadership
roles in their respective speaking associations as well as in Toastmasters
International®. Participating speakers ascribe to the Code of
Ethics of their respective associations. The following Accredited Speakers
have joined together in this joint promotional project and each has paid
a nominal fee to offset the creation and operation of this site. Our thanks
to each one.
'Idea Man' Hooey, AS
Ellie Kay, AS
Kinde, AS, MBA
A. Miller, AS
Rice, CSP, AS
Baron Stark, CSP, AS
Accredited Speakers available for 'paid' engagements
Bookmark this page. We will be adding more Accredited Speaker
colleagues as they send us their promotional materials.
CAPS, NSA, GSF
1-888-848-8407 (toll free North America)
from Edmonton, Alberta
'Idea Man' Hooey, CKD-Emeritus, Accredited Speaker
Author, speaker, Creative lead, Accredited Speakers, 2011 Spirit
of CAPS recipient
If you are in leadership or depend on your ability to persuade
for your success... Canadian Ideaman, Bob Hooey can bring you a fresh Canadian perspective and the 'Alberta
Advantage' in hosting a successful meeting or conference,
in building a successful career, or in successfully leading your
organization to the next level. He loves to travel and see his Ideas
At Work!: www.HaveMouthWillTravel.com
Protect your conference investment - leverage your training
dollars. Call NOW to engage Canada's Ideaman,
Bob Hooey and his profitable, innovative Ideas
At Work! for your company, convention, or association. Ideas
At Work! - Strategies to Success!
Bob's humorous, interactive, conversational and, sometimes provocative
style inspire his audiences across North America and around the
globe. As a business, leadership, team success expert, as well as
a prolific author, Bob's innovative development programs have successfully
helped thousands of leaders and professionals dramatically and profitably
increase their effectiveness. He is the prolific author of 30 plus
leadership, business, presentation skills, and career success publications
including the best selling In
the Company of Leaders, Legacy
of Leadership, and Speaking
for Success. As a professional presentations expert, Accredited
Speaker, Bob Hooey has coached thousands of speakers in enhancing
their performance in front of an audience; whether that audience
is a client, an employer, or a group of people.
Need a professional speaker, emcee or expert trainer?
Bob 'Idea Man' Hooey will help you inspire, profitably
equip, and lead your meeting's audience, association, leadership
team, or company to greater success! Bob is
committed to helping leaders build more effective teams and sales
teams become sales leaders.
spoke to 3200 students (grades 3-7) at a Rise
Up against bullying rally.
Travels from San Diego, California
here to view a special video endorsement from District 9
Roush, Accredited Speaker
International Trainer, Author, Business Success, Communication Skills
and Speaking Coach
BRINGING OUT YOUR BRILLIANCE!
Sheryl Roush works with organizations on business success to: increase
intrinsic motivation; boost morale; inspire employee engagement;
drive productivity; foster team spirit and personal pride; elevate
customer service; generate business and client loyalty. Clients
bring her on-site to address staff in their workplace, speak at
association meetings, conference keynotes and breakout session,
seminars, kick-off events and to facilitate retreats.
Programs are high-content and highly-tailored,
delivered with a motivational style and tone, creating immediate
results. Clients range from associations, biotech, direct sales,
education, finance, government, healthcare, hospitality and tourism,
insurance and lawyers and law enforcement, manufacturing, military,
real estate, retail, technology, transportation, and women in business.
Her 35 years of diverse experience and expertise blends skills
for communicating: in person (interpersonal, teams, leadership,
interviewing) in public (speaking, training, sales presentations,
media interviews, social media), and in print (sales and marketing,
graphic design and advertising).
With 3,000 presentations of experience, Sheryl has presented throughout
Canada and the U.S., as well as Australia, England, Hong Kong, Malaysia,
Puerto Rico, Singapore, and has addressed seven Middle Eastern nations
in Doha, Qatar. Sheryl understands the importance of showing respect
to diverse and multi-cultural audiences. She has opened conferences
for Marie Osmond, closed for Geena Davis, followed Olivia Newton-John,
and has appeared alongside Art Linkletter, Good Morning America’s
Joan Lunden, Marcus Buckingham and Suze Orman.
Sheryl is an 8-time business owner and a 17-time published author.
She authored the Heart
Book Series of inspirational books, with original short
stories, poems and quotations; Heart of a Toastmaster (2013). Her books also include: Solid Gold Newsletter
When your organization needs to sharpen internal and external
communication ... to boost morale, garner attention and achieve
more business success! Bring in Sheryl Roush for engaging and high-content
NSA, GSF, ISN
Travels from Camp Hill, Pennsylvania
Dilip Abayasekara, Ph.D., Accredited Speaker
Trainer, Executive Speech Coach, Inspirational Speaker
Dilip Abayasekara, Ph.D., A.S. has trained and
inspired thousands of people in many different industries in almost
every State in the USA and in nine other countries since he launched
his training, speech coaching and professional speaking business
in 1994. The focus of his company, Dr. Dilip, LLC, is to enable
individuals and organizations unleash their communication and performance
One of his favorite quotes is: “If you want to change
the world, don’t wait for the world to change; just look at
the old world with new eyes.”
Dr. Abayasekara (known affectionately as “Dr. Dilip”
by many of his clients) has helped thousands of people discover
their “new eyes” through his private customized speech
coaching, seminars and workshops in the areas of communication &
presentation skills, creative thinking, relationship building, customer
service, leadership and spirituality and his inspirational keynote
Dr. Dilip is on the speaking circuit for the Institute for Management
Studies as well as for Vistage International, the world’s
largest CEO organization. He also serves as the Strategic Advisor
to the President of Central Penn College and has been an adjunct
faculty member in the areas of oral communication and interpersonal
communication for Central Pennsylvania College and Eastern University’s
School of Professional Studies.
A partial list of his clients include: Hershey
Corporation, Northrop Grumman, PNC Bank, Mid-Atlantic Corporate
Federal Credit Union, Veterans Administration, Central Penn College,
Baltimore City Community College, the US Army EEO office, The Government
of Sri Lanka, The US Immigration and Naturalization Service, and
the United Nations Development Program. He has provided customized,
private speech coaching to business executives, small business owners,
scientists and engineers, professionals, elected officials, candidates
for elected office, and speech contestants.
Travels from Las Vegas, Nevada
Kinde, MBA, Accredited Speaker
Energize Your Teams and Build Relationships with Humor Skills for
Better Thinking . . . Better Speaking . . . Better Living!
Getting maximum value for your meeting and convention dollar
is your top priority. In addition to wanting a keynote
or motivational speaker who connects with the audience, you know
exactly what your meeting should achieve. You've selected strategic
information which you want to be delivered in a clear, inspirational
and entertaining way. You want to ensure that attendees leave your
event with fresh ways of thinking and more productive ways of dealing
with your current challenges. You don't want to lie awake at night
worrying that the speaker you've selected will put people to sleep.
- Motivational programs for your convention keynote, meeting or
- Resources for improving your humor and presentation skills
- Comedy Improv Shows and Workshops
John Kinde is a motivational Humorist who lives
in Las Vegas, NV. His keynote address is titled: What You
See Isn’t What You Get—The Obvious Is An Illusion.
The focus is on building strong relationships and avoiding the mistake
of faulty first impressions. John is a graduate of UC Berkeley and
the University of Missouri with a degree in Political Science and
an MBA. He instructed comedy improv workshops and directed comedy
improv shows for fifteen years. Visit
his website for more information on John's programs.
Travels from Los Angeles, California
Mayfield, Accredited Speaker
ASG, ALS, Golden Mic recipient
Terry Mayfield has been speaking professionally
since 1994 on the topics of Leadership, Sales, and Personal Success.
He has spoken in 37 states and 4 countries. His “Habits
of Successful Leaders” is a highly interactive program
with action steps to make sure each attendee takes something away
that will help them as a leader and help them toward personal success.
Terry has presented more than 1,200 keynotes and seminars to companies
and associations as well as public seminars. He is the author of
two books, and several audio programs.
Terry started out in sales, but was let go by his first employer,
and then put on probation by his second employer. It was then he
did research that increased his income in the next 5 years by over
1700%. He was then asked to create a training program to teach hundreds
of others at his company his system of how to succeed in sales.
He was a straight-commission sales rep for over 23 years. Today,
in addition to his speaking, he continues to train sales reps and
oversees a $25MM distribution division of one of the world’s
largest packaging companies.
He was a member of the National Speakers Association for over 18
years and received their Golden Mic designation. As a current
business leader his ideas are not just theory – he uses them
His programs include:
- Habits of Successful Leaders
- Habits for Personal Leadership
- Selling Through Service
- Time to Sell – Time Management Skills of Successful Salespeople
Travels from Newport Beach, California
Twichell, Author, Caregiver, Accredited Speaker
Karen Twichell learned the hard way that resources
and support for caregivers was sadly lacking when she was suddenly
thrown into that world with no warning and no training. Dealing
with doctors, medications, patient hygiene, nutrition and countless
details of caring for a desperately ill loved one tests the mind
and body to the limit. Isolation, fear, confusion and frustrations
large and small chip away at the spirit. What help is out there
and how do you find it?
Author and speaker Karen Twichell knows. She’s lost many
members of her family to cancer and Parkinson’s Disease. Through
her personal experiences, research and hard work, she has become
a highly respected expert in family caregiving. Her practical, step-by-step
strategies will help you take the guesswork out of what to do next.
Her personal stories inspire hope and gently reflect the deeply
emotional and spiritual commitment you – along with millions
of other Americans – make when you take over the care of a
Karen’s audiences will learn to:
- Educate themselves
- Get organized
- Accept and ask for help
- Take care of themselves
Using humor and stories of her own personal experience as the caregiver
of many family members, Karen gives practical guidance and shows
family caregivers how to make the job of being a caregiver easier
and less stressful.
from Thousand Oaks, California
Choate, Accredited Speaker
Speaker, Motivator, Sales Trainer
Wayne Choate has been a full time professional
speaker since 1995, and is frequently described as one of this country's
most knowledgeable authorities on the subject of motivation and
personal development. Many believe him to be one of the best motivational
speakers in our nation today: a speaker that possesses a unique
way of challenging his audience to elevate their awareness, focus
on positive doing, and move to action.
Wayne’s speeches are truly a “breath of fresh-air”
with his high-energy delivery; high take-away message content, and
real-life experience stories that keep the audience riveted. Wayne's
dynamic style of communicating has audiences rolling in laughter,
applauding with appreciation and leaving with new information to
change lives for the better. He truly touches peoples’ lives.
- The Positive Power of Doing: It’s important
to remember that people - not gizmos - get things done. With so
many speakers extolling the power of positive thinking, this speech
examines the real-life process of achieving more, accomplishing
more, and “doing” more!
- The Missing Link: We all strive for success
in life, but for many, success is an elusive dream... something
seems to be missing. This speech reveals the “Missing Link”
that prevents so many from achieving all they want in life, and
is for anyone who is struggling with life and the difficulties
in obtaining success and happiness.
- How To Be A Wild and Wonderful Speaker: This
presentation provides a formula for preparing, developing, structuring,
and delivering a Wild And Wonderful Speech. High content, laced
with humor, and delivered with entertainment galore.
- Enhance Your Chance: It has been said that
life is a gamble. This may be true, but this speech reveals a
unique and easy way we can reduce the gamble and “enhance
your chance” for success in all areas of our life.
877-943-7749 Toll free
Travels from New York, New York
Rice, Accredited Speaker
Empowering Women Through Movement
Rochelle Rice, MA, is a nationally recognized
speaker, author and educator. President of In Fitness & In Health,
creator of Plus-Size Exercise Technique, author of Real Fitness
for Real Women (2001)-- Rochelle dedicates herself to empowering
women of size by connecting the body, mind and heart through
focus, movement and breath. Rochelle is masterful at teaching
people how to use their body to create impact and authenticity.
Her movement program has been featured in the New York Times, the
LA Times, Family Circle and Fit Magazine. A member of IDEA Health
and Fitness Association, the Association for Size, Diversity and
Health (ASDAH) and the Binge Eating Disorder Association (BEDA)
she is an active voice in the wellness community. Rochelle has appeared
to speak on Fox News, ABC World News Tonight and the CBS Early Show.
She has been a member of Bryant Park Toastmasters in New York City
since 2001 and achieved her Accredited Speaker designation in 2010.
Rochelle is a past president of the National Speakers Association-
NYC Chapter. Currently, she serves as Vice Chair of the NSA’s
Chapter Leadership Committee.
A key lifestyle component missing today is movement in daily life.
In all her speeches, she addresses the physical needs of the audience
through music, breath work and activity specific to their needs.
Moving people at a conference or training can ignite the
experience and integrate the material presented into their
daily lives. Your attendees will leave refreshed and invigorated.
- POW! Using Your Speaking to Elevate Your Business
- Your Body Is Talking To You. Are You Listening?
Break Out Session, Half Day or Full Day
- Heart-Centered Speaking: Putting YOU in Your Words
- Put Your Tiara in Your Topic
- You Rock! Embrace Your Awesomeness
- From Toastmasters to Professional Speaking: 3 Steps to Make
Travels from Whitby, Ontario
Marek, Accredited Speaker
International Speaker, Author, Worry Management Expert
Denise Marek is internationally known as 'The Worry
Management Expert'. In addition to being regularly called upon as
the expert in her field by magazines such as; Martha Stewart’s
Body + Soul, United Kingdom’s Red, Australia’s CLEO
and Insight, and Canada’s Chatelaine and Canadian Family,
Denise is the author of CALM and co-author of The Keys. As testament
to their overwhelming success, her books have been published in
several languages including Spanish, Italian, German, French, Dutch,
Bulgarian, and Korean.
Through her proprietary CALM™ methodology, lectures, consulting,
videos, articles, and books, she has helped individuals and corporations
around the globe to free themselves from worry and cultivate inner
peace. Some of Denise’s clients include; American Express,
Toyota, CEO Global, RBC Royal Bank, Deloitte and Touche, Dundee,
Manulife Financial, TD Canada Trust, Clarica, and AIG. Denise is
hired to speak at corporate events and provide on-site training
and consulting resulting in more effective and efficient work environments,
less stress, and greater success.
- CALM: Transform Worry into Inner Calm
here for more information.
- CALM: The Keys to Reducing Stress for CEOs, Leaders, and
Denise Marek will guide you through her proven four-step process
for eliminating worry and cultivating inner peace. These practical
steps are designed to significantly improve the success and lives
of CEOs, leaders, and executives.
- Ignite the Courage Within Ignite the Courage Within
is the one program that will truly inspire you to move forward and
transform your life forever! Learn how to get from where you are now to exactly where you
want to be. Let go of the fear that keeps you stuck and struggling. Uncover what you truly want and move forward into a happier
- Risks for Success Click
here for more information.
Travels from Chicago, Illinois
Cunneen-IrishmanSpeaks, FMII, Accredited
Energize, Educate, Entertain, Easy to work with
Conor Cunneen is an Irishman happily exiled in
Chicago where he says the Guinness is great, the natives are friendly
and he's been force-fed more corned beef than he ever had in Ireland!
He is also an in-demand, thought provoking speaker who presents
business Substance with Humor to audiences from Harley-Davidson
to Helsinki, from Memphis to Madrid.
A former VP Marketing with multi-national giant Unilever, Conor
has worked in senior Marketing and Sales positions on world-class
brands as diverse as Hellmann's, Ben & Jerry's, Thomas's English
Muffins, Lipton. He was designated a Fellow of the Marketing Institute
of Ireland in appreciation of his marketing and branding expertise.
In a lyrical brogue, he combines leadership and people skills garnered
working in international environments with the wit that won Chicago
Humorous Speaker of the Year. "My objective is to have audiences
learning and laughing, and leaving with a smile on their face, a
spring in their step and down to earth, implementable ideas to take
back to the work place."
A two-time cancer survivor (Note: he says 'two-time' not 'two-timing'),
his inventive, customized keynotes for corporations and associations
have been likened to "Mark Twain with a brogue" and "James
Joyce meets Tom Peters."
Conor hosted JobTalk on Chicago radio for 5 years. He is a Fellow
of the Marketing Institute of Ireland, a board member NSA-IL, and
the Community Career Center, Naperville.
- The Gift of GAB: Goals, Attitude, Behavior
- Leadership Lessons from the McDonald's and Starbucks Turnaround
- Adden Humur Two You're Presentashun (The program is much better
than the spelling - Honust!)
- Humor: The Secret Prescription to a Healthy, Productive Workplace
- Grow your Tourism Business with the Gift of GAB: Goals, Attitude,
- What Mark Twain Learned me 'bout Public Speakin'!
Travels from Anaheim Hills, CA
Brooks, MBA, BSc, Accredited Speaker
Raymond Brooks is a professional speaker who has
made presentations to over 700 business and professional organizations.
In addition he has been a presenter 4 times at the Toastmasters
International® conventions, 10 times at various Regional Conferences,
and 23 times at District conferences.
In addition to his professional speaking, he is President, R.E.B.
Enterprises, Inc., specializing in servicing life and health insurance
for individuals and small businesses. He does accounting and bookeeping
services as well as tax preparation services.
He is a leading member of the Association of Professional Consultants
(APC) Treasurer; Financial Executives International (FEI), Past
President; Toastmasters International®, former member of the
Board of Directors; and the International Association of Management
Accountants (IMA), Past President
Professionally, he has served as:
- CFO/Vice Ppresident, Alyn Corporation
- CFO/Director of Administration, Rohm Electronics, USA
- Division Controller, Guardian Packaging Corporation
- Accounting Manager Crown Zellerbach Corporation
- Accounting Manager, Ampex Corporation
- Treasury Associate, Del Monte Corporation
- Stress – the purple heart of an eventful life
- The rise and fall of leadership
- Learning the art of service leadership
- The rise and fall of leadership
- The leadership mystique
- The pitfalls of public speaking
- Learning the art of effective listening
- Retiring without having your money outlive you
Call him today to explore how your organization can benefit by
engaging his services.
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NSA, GSF, NAA
from State College, Pennsylvania
A. Miller, Accredited Speaker
International Speaker, Author, Speech Coach and Auctioneer
Powerful keynotes and workshops… Facilitator… Mistress
of Ceremonies… Certified Auctioneer
Tammy Miller is in the business of changing lives!
She has inspired and trained thousands of people from all walks
of life and locations. Her highly acclaimed programs are tailored
to the specific needs of your business, organization or group. Tammy
will engage your audience to help make an immediate difference with
her unique blend of message, motivation, and mirth. Her topics relate
to Humor and Healing, Presentation Skills, Leadership, Business
and Dining Etiquette and Motivation.
From her highly applauded and original OREO Speech Cookie©
to help you organize your thoughts, to her unique structure set-up
in presentations, Tammy can help you develop and deliver a more
effective message in a group or one on one.
Her passion for coaching has helped leaders in education, business,
politics, and people from all walks of life, including clients who
are even heading for the moon – yes, the real moon!
Need a Facilitator, Mistress of Ceremonies and/or Auctioneer for
that convention, conference, meeting or special event? Tammy is
a perfect choice! Her many years of experience will help bring that
extra special touch to your event.
Tammy is the author of three books - The Lighter Side of Breast
Cancer Recovery: Lessons Learned Along the Path to Healing, about her personal experience with breast cancer; My Life is
Just Speech Material, and So is Yours, A Guide to What to Say and
How to Say it; and Pink Ribbon Stories: A Celebration of
Life, A Compilation of 123 Stories and Words to Encourage, Inspire,
and Make You Smile
A sample of Tammy’s presentations:
- Discovering the Healing Power of Humor
- Speech Cookie to the Rescue and Beyond
- Just Jump – Motivation at 12,000 Feet
- Dining & Business Etiquette – the Perfect Combination
- This Funny Place Called Work
- Engaging the Whole Body of Leadership
If you are looking for that perfect presentation to deliver a powerful
message, inspire change, and have some fun along the way, give Tammy
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NSA, GSF, SHRM
Travels from San Diego, Ca
Barron Stark, CSP, Accredited Speaker
Build an organization where employees love to come to work and customers
love to do business.
Peter Barron Stark is a consultant, speaker, and
author. His consulting firm, Peter Barron Stark Companies, has attracted
clients such as the NFL, Aetna, Federal Reserve Bank, Rady Children’s
Hospital, SONY, VANS, Sempra Energy, St. Johns Knits, Children’s
Hospital of Orange County, Lowe’s Home Improvement Warehouse,
Blackboard Connect, MetLife, Qualcomm, WD-40, Farmers Insurance,
and over 200 other leading organizations.
His speaking repertoire includes an impressive lineup of programs
in the areas of employee engagement, leadership, leading change,
customer service, and negotiation skills. His firm is also a leader
in employee opinion surveys, executive coaching and leadership/employee
He has been published worldwide in over 300 articles and has written
ten books including his newest book, The Competent Leader. Peter’s
expertise has been featured by American Executive Magazine,
CNN, Inc.com, Investor's Business Daily, Newsweek, Selling Power,
The Miami Herald and The New York Times.
Peter’s career takes him around the world as he helps leaders
build organizations where employees love
to come to work and customers love to
Peter’s most requested keynotes include:
- Surviving and Thriving in Organizational Change (Watch clips:
- Everyone Negotiates
- Relationship Strategies – Building an Even Stronger Team
- Engaged – How Leaders Build an Organization Where Employees
Love to Come to Work
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Travels from Dallas, Texas
Barab, Accredited Speaker, The Resilience Expert™
Keynote Speaker, Author, Resilience Expert, Presentation Skills
Coach and Humorist
Anne’s engaging, entertaining and provocative style inspires
audiences around the world. Each content-rich program is customized
to create maximum impact with your audience. Can a keynote change
your life? Yes!!! “I heard Anne speak six years ago and I’m
still using her success tips every day!” Sharon Strong
As a business leader (she was COO of a $1.5 billion mortgage bank),
teamwork specialist (she’s a recovering politician), presentation
skills coach (she’s guided numerous clients to personal success)
and humorous author (four books and a weekly newsletter) her programs
are grounded in real-life experiences and counter-intuitive insights.
“Anne’s wisdom and encouragement were invaluable
in my journey to winning the Toastmasters International World Championship
of Public Speaking. Anne Barab – You’re cool!”
Anne has spoken in 44 states and 6 countries. She has spoken four
times at the Toastmasters International Convention, including being
the first Toastmaster in 25 years to deliver the closing keynote
at the 2007 convention.
of her most requested programs are:
- Had a Life Plan, But the Magnet Fell off the Fridge
- You Can’t Make Me Change Anything but My Underwear!
- Rock Your Talk
- Help! My Leadership Reality Check Bounced
- Listen with Your Heart
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Travels from Lancaster, California
LaMon, J.D., WCPS, Accredited Speaker
Motivational Speaker and Author
Dana, a blind African American and retired judge, is an internationally
known motivational speaker and author. He has inspired audiences
from Asia to Africa and over thirty-five states of the U.S. He has
been giving keynotes and workshops since 1991.
Dana is the author of the motivational books: Making the
Moment Meaningful: Creating a Path to Purpose and Fulfillment; The
Soul's Mirror: Reflections on the Fullness of Life; The
Excellence Book: 104 Principles for Living and Working;
and Master the Ceremonies: The Emcee's
Handbook for Excellence.
Despite being blind since age four, Dana earned a bachelor of arts
degree in mathematics from Yale University and a law degree from
the University of Southern California. He has been a member of the
California State Bar since 1978. He served as an Administrative
Law Judge from 1981 to 2010.
Dana earned the title of World Champion of Public Speaking
in 1992. He is the only Toastmaster who is both a World Champion
and an Accredited Speaker.
Dana's mission is to motivate and inspire individuals to make each
moment of life meaningful. Specifically, his presentations cover
living and working in excellence, growing in change, rising above
the circumstances, valuing diversity, and fulfilling purpose. He
tells stories of his experiences as a blind man to entertain and
inspire the listener; he shares his insights on life to motivate
individuals; he uses his award-winning speaking skills to captivate
Dana's versatility as a presenter is exemplified in that he has
spoken for audiences as diverse as kindergarten students to corporate
executives and religious congregations to prison inmates. One of
his clients, a funeral services provider, remarked that he was the
rare speaker who could hold the interest of all employees, a group
that included grave diggers, grounds keepers, sales representatives,
funeral directors, attorneys, and accountants.
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from Greater San Diego, California
Khozam, Accredited Speaker
Customer Service Speaker - Trainer - Author
Barbara Khozam extends an international line of
clients who praise and attest to her expertise as a customer service
master. All backed by more than 15 years of consulting, training,
and speaking about Customer Service throughout many industries—small
and large, from the local Ramona Thrift Store to the conglamerate
Kaiser Permanente. Through her unique consulting methods, Barbara
and her team help businesses to create organizational cultures of
service and customer care in which employees become advocates for
your organization, your brand and your customers. Ultimately and
consistently, the results are extremely happy, loyal customers who
continue to postively impact your bottom line quarter after quarter,
year after year.
Barbara has spoken to more than 35,000 customer care representatives—everyone
from the board room to the cleaning crew—throughout 8 countries
and is ranked in the top 1% out of a group of 400 leading trainers
in the United States. She has delivered more than 1100 presentations
to a diversity of audiences of all sizes, sharing proven strategies
on customer service, leadership, motivation, and communication with
difficult people. She is also the recipient of 27 awards for Sales
Achievement & Outstanding Trainer Ratings. Her insight, energy,
and jaw-dropping humor reveal practical principles necessary for
success in today’s cynical marketplace.
Barbara’s mission is to educate, empower and immerse participants
with the “spirit of service”—one audience at a
time. Barbara’s humor speaks honestly in a relaxed and captivating
environment to the hard truths of core problems that plague customer
service teams and protocols. She connects with her audiences by
speaking and relating with them genuinely, not at or over them.
And her real-life stories truly bring her concepts to life—memorable
lessons that elevate the spirit of customer care in any organization.
She is the author of How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around!)—a revealing testament
to her wit and love for coaching others. She also co-authored The
Power of the Platform, with Jack Canfield, Brian Tracy, and Les
Brown; and Executive Etiquette Power which have sold in excess of
25,000 copies worldwide.
45 – 60 Minute Keynote Presentation
90 minute, 2 Hour, ½ Day, Full Day SeminarsCustomer Service
Dealing with Irate Customer Training
Employee Survey / Interviews
Mystery Visits / Calls and Reports
Custom Tailored Customer Service Protocols Creation
Customer Surveys / Interviews
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Bethany Grace, Director of Communication
Travels from Palmdale, Ca
Ellie Kay, Accredited Speaker
CEO Ellie Kay and Company, LLC
The high energy and enigmatic Ellie Kay is an award winning international speaker and best-selling author of fifteen books including Heroes at Home, Living Rich for Less (Random House) and Lean Body, Fat Wallet (Harper Collins).
Ellie is a gifted arena speaker who has keynoted at over 100 large-scale corporate events with as many as 8,000 in attendance. She has taken the non-profit “Heroes at Home Financial Event” (sponsored by USAA) to all branches of the military in the United States, as well as Europe and Asia. In these presentations, she and her team educate military members regarding financial readiness issues.
As “America’s Family Financial Expert”® and “America’s Military Family Expert,”™ she is a media veteran and has appeared on over 1800 media interviews, including regular appearances on Fox News, ABC News, CNBC, and CNN. She is also a brand spokesperson for Fortune 500 companies, as well as a frequent corporate speaker, and corporate wellness educator. Her 100+ spokesperson clients include Procter and Gamble, Wal-Mart, USAA, Visa, Sears, Mastercard, Sprint, Progressive, OnStar, TaxAct and American Express.
Ellie Kay, the CEO of Ellie Kay and Company, LLC, holds a bachelor’s degree in the management of Human Resources from CCU and is an AFTB Master Trainer. She is married to Bob, a current test pilot and retired Air Force fighter pilot. She is the mom of seven children, with active duty sons in the Navy (USNA 2011), the Air Force (USAFA 2015), and the Army (USMA 2017).
Most popular Presentations
- Heroes at Home
- The Five Partnerships Every Leader Needs
- Living Rich for Less
- Lean Body, Fat Wallet: Discovering the Health/Wealth Connection
- Homemade Business: Taking Your Work to the Next Level
- Media Training for a New Millennium
- The Five Irrefutable Laws of Resiliency
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Please note: These Accredited Speakers
(listed above) have paid a nominal fee to be listed on this webpage.
Fee is set to offset the cost of design and hosting of this website as
this is a joint venture between us. Please do your own due diligence in
deciding and negotiating with any one you wish to engage to speak for
your organization. We make no representation as to their qualifications
other than to attest that they have been Accredited by Toastmasters International®.